FREQUENTLY ASKED QUESTIONS

RESERVATIONS | INFORMATION | TRANSPORTATION/DIRECTIONS
CITY INFORMATION | MEETINGS/EVENTS/WEDDINGS | DINING & NIGHTLIFE


Reservations

  • Do I need a credit card to make a room reservation?

Yes. A credit card deposit is required at the time of reservation. Your credit card will not be charged until the day of your arrival.
  • What is the reservation cancellation policy? Is there an early departure fee?

Reservations may be canceled up to 14 days prior to arrival date, unless otherwise stated. (Please check your package's details if applicable). Palacio de Marquesa early departure fee is the first night's room charge plus all applicable taxes.
  • What are the taxes for a stay?

All room bookings are subject to taxes including the Taos Lodger's Tax of 5% and the New Mexico Gross Receipts Tax of 8.1875% per room. (Tax rate subject to change.)
  • How do I make reservations for a group (family reunion, club, etc.)?

Group reservations can be made through the reservations department by contacting 1-855-846-8267.
  • How do I modify or cancel my reservation?

Modify or cancel reservations by calling Palacio de Marquesa at 1-855-846-8267. 
  • I forgot/lost my confirmation number. How do I find it?

Please contact the reservations department at 1-855-846-8267.

Is there a minimum age requirement to make a reservation?

Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.

How do I make a special request regarding my stay?

Special requests can be made by contacting Palacio de Marquesa directly at 855-846-8267. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.
  • I have questions about my bill. Who do I contact?

Questions regarding a room folio can be directed to the Palacio de Marquesa front desk at 855-846-8267.

Information

  • What is check in and check out time?

Check in is from 3:00pm to 7:00pm, if you are unable to check in at this time please contact us in advance at 855-846-8267 or email us at: taosreservations@hhandr.com
Checkout is 11:00am 

Does the inn have free WiFi internet access? How do I connect?

Yes. To connect to our free WiFi network simply select the network titled Palacio de Marquesa from your WiFi access port. No login is required to access the wireless network, but you must accept the terms of service to connect.
  • Is there a business center?

No. Palacio de Marquesa does not offer a business center.
  • How do I print out a document from my computer?

Please ask the front desk for assistance.
  • Can you help me check in for a departing flight the day before?

Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.
  • What amenities do you have?

Palacio de Marquesa offers many amenities and services. For more details, please see our Amenities Page.
  • Do you accept pets? Are there restrictions or fees?

Yes. The Modernist Room is our only pet-friendly room. Palacio de Marquesa welcome pets up to 75 lbs at the property. There is a $50 (plux tax) pet fee per day for every 2 pets registered. Please contact reservations at 1-855-846-8267 with any questions. See Pet Policy for Detials
  • How far do you have to walk to take your pet out?

Palacio de Marquesa offers grassy areas surrounding the property for pets.
  • I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

Please contact the Palacio de Marquesa's front desk directly at 855-846-8267 for any special requests .
  • Do you have a place to exercise? What equipment is available and what are the hours?

We do not offer a fitness center. However, Taos is the perfect location to participate in outdoor activities including world-class skiing, snowboarding, white-water rafting, hiking, rock climbing, mountain biking, horseback riding and more.
  • Do you have a pool?

No.
  • Do you offer connecting rooms?

Yes, connecting rooms are available in our Socialite Suite I and Socialite Suite II. Please contact the reservations department at 1-855-846-8267 for availability.
  • Do you offer roll-away beds? How do I reserve them?

Yes. Roll-away beds and an inflatable airbed available free of charge. Please reserve with the front desk.
  • Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

Coffee makers and beverage centers are available in each guest room.
  • How do I find out about events going on at Palacio de Marquesa?

Visit our Facebook Page or our Events Page to see what’s happening during your visit.
  • How many people can stay in a room?

Palacio de Marquesa allows up to two guests to stay in single bedrooms and up to four guests to stay in the double bed room.
  • Do you allow smoking on the property or in the rooms?

No. Palacio de Marquesa is a non-smoking property.
  • Do you offer ADA wheelchair accessible rooms?

Yes. Palacio de Marquesa offers an ADA accessible bathroom Romantic Room. Please make your request when booking your stay.
  • How can I leave feedback after my stay?

At Palacio de Marquesa, we would love to hear about your stay. Please contact us on Google or Trip Advisor to leave feedback.

Transportation/Directions

  • What are directions to Palacio de Marquesa and the cross streets?

Palacio de Marquesa is located just one block east of the main road through Taos, New Mexico. See our Location Info for more details.
  • Do you have a shuttle?

No, but Palacio de Marquesa is only 5 blocks from the historic Taos Plaza.
  • Do you have onsite parking? Is there parking fees?

Yes. Palacio de Marquesa offers complimentary parking to guests.
  • How far is Palacio de Marquesa from the airport?

Albuquerque International Sunport Airport is the nearest major airport, which is135 miles south of Taos. The Taos Regional Airport is 8 miles northwest of the town. The Santa Fe Municipal Airport is 65 miles south of Taos.
  • What public transportation options are available in the city?

Taos Express provides schedules for bus services.

City Information

  • What is the weather like?

Taos is located in the northern region of the state, and only 50 miles south of the Colorado border. Taos has a semi-arid climate with extreme diurnal variations of temperature and low rainfall. Even when summer days get extremely hot, nights can be pleasantly cool.
  • What should I wear when visiting?

Taos is a casual town and casual attire is appropriate. In general dress for comfort for the activity you are planning and bring a sweater or jacket for the evenings, as it can get cooler in at night and during the winter months.
  • What should I pack?

Our low humidity and high altitude means you'll need to stay hydrated when visiting and we recommend you bring along sunscreen, lotion and lip balm. Don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

Visit the our Explore Taos Page for more information.

Meetings/Events/Weddings

  • How do I get a quote for a meeting, event or wedding?

Contact 855-846-8267, or complete our RFP form. See our Meetings & Wedding Page for more information.
  • Do you offer special group rates?

Yes. Palacio de Marquesa does offer group rates. Call the reservations department at 1-855-846-8267, or complete our RFP form.
  • How many people can fit for a meeting or wedding at this boutique inn?

Palacio de Marquesa can accommodate up to 70 guests indoors and 170 guests out doors community room.
  • Do you have a wedding chapel or place for wedding ceremony onsite?

Yes. While there is no wedding chapel there are numerous event spaces to host a ceremony onsite both indoors and outdoors.

Dining/Nightlife

  • Do you have a restaurant and/or bar? When is it open?

No. However, Palacio de Marquesa is located just 5 blocks from the historic Taos Plaza, where many of our Local Treasure Partners are restaurants/bars.
  • Do you offer room service? What are the hours?

Palacio de Marquesa offers an Evening Essentials Menu from 1pm to 7pm.
  • Is breakfast included with my room rate?

Breakfast is included with a regular room booking unless a special package that includes breakfast in the rate. For more information see our Morning Selections & our Specials & Packages page.
  • Are there other restaurants and bars near Palacio de Marquesa?

Yes. Within walking distance are numerous restaurants and bars in the Taos area.

CONTACT US

  • What if I have more questions?

If you have any other questions, please call us at 855-846-8267 or email us at TaosReservations@hhandr.com and we will be happy to assist you. You can also visit our Contact Us page for more information.
 
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